Automobile and spare parts ranked first in commodity complaints

Which goods and services have the most complaints? Yesterday, save disappear protect appoint published system to accept complain circumstance statistic. In the first half of 2016, the provincial consumer protection committees at all levels received a total of 5,765 consumer complaints, and accepted 5,762, involving 17,879,200 yuan. In terms of commodity complaints, the top five complaints are: automobile and parts, communication products, food, clothing and shoes.

Cars and parts were one of the worst hit areas, with 435 consumer complaints reported in the first half of the year, up 16.27 percent compared with the same period last year.

"The first is the quality. Such as engine, gearbox, chassis, instrument panel and other major components, in the use of a short period of time will appear oil leakage, leakage, idling instability, dial is not allowed and other problems, consumers spend tens of thousands or even hundreds of thousands of goods to buy, but do not trust to use. Province, disappear is protected appoint officials said, followed by the after-sales service, there is something wrong with the car, many times still cannot be ruled out, also became the owner of the trouble, "some 4 s shops in the process of maintenance, use parts fishy, original, is factory and deputy factory products, quality assurance difference is very big, in the process of vehicle maintenance and repair, maintenance contract with unknown, consumer rights and interests is difficult to secure."

When buying a car, there are also irregularities in the contract. For example, when the car loan mortgage "zero rate" preferential activities are many, but the car loan "zero rate" is not equal to zero handling fee, the operator in the sale of the car played down the cost of the latter, resulting in car disputes. In addition, the margin in the contract has the relevant provisions, some consumers did not pay attention to when signing, often because of the failure to perform or not fully perform the contract, resulting in the margin into liquidated damages.

In recent years, the new car inside the smell, also become the focus of attention of owners. Partial new car is suspected to decorate material formaldehyde exceeds bid, also bring about consumer to complain increase.